MBD Food

Terms and Conditions

Effective Date: [1st January 2024]

Thank you for shopping with MBD Food. We aim to provide you with the finest products and a seamless shopping experience. Please read our Return & Refund Policy carefully to understand the terms and conditions regarding returns and refunds.

Returns:

  1. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact us within [insert number of days] days of receiving the item.
    • Provide detailed information about the issue and, if possible, attach clear photographs of the damaged or defective product.
    • We will assess the situation and may offer a replacement or issue a refund, depending on the circumstances.
  2. Incorrect Items Received:
    • In the event that you receive an incorrect item, please notify us promptly.
    • We will arrange for the return of the incorrect item and ship the correct one. Return shipping costs for incorrect items will be covered by MBD Food.

Refunds:

  1. Refund Eligibility:
    • Refunds are processed for damaged, defective, or incorrect items.
    • To be eligible for a refund, you must report the issue within [insert number of days] days of receiving the product.
  2. Refund Process:
    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed and credited to your original payment method within a specified timeframe.
  3. Non-Refundable Items:
    • Certain items, such as perishable goods, are non-refundable.

Return Instructions:

To initiate a return, please follow these steps:

  1. Contact Us:
    • Reach out to us via email at mbdfoodltd@gmail.com or call us at 01742307142 to initiate the return process.
  2. Provide Information:
    • Include your order number, a detailed description of the issue, and any relevant images.
  3. Return Authorization:
    • We will provide you with instructions and, if necessary, a return authorization.

Contact Us:

If you have any questions or concerns about our Return & Refund Policy, please contact us:

Changes to the Policy:

MBD Food reserves the right to update or modify this Return & Refund Policy at any time. Please check our website for the latest version.

Thank you for choosing MBD Food. We appreciate your trust, and we are committed to ensuring your satisfaction with our products and services.

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