MBD Food

Return and Refund Policy

Effective Date: [1st January 2024]

Thank you for shopping with MBD Food. We want to ensure your satisfaction with every purchase. Please read our Return & Refund Policy carefully to understand your rights and responsibilities regarding returns and refunds.

Returns:

  1. Damaged or Defective Products:
    • In the unlikely event that you receive a damaged or defective product, please contact us within [insert number of days] days of receiving the item.
    • Provide detailed information and, if possible, attach photographs of the damaged or defective product.
    • We will initiate a return process and may offer a replacement or a refund, depending on product availability and your preference.
  2. Incorrect Items Received:
    • If you receive an incorrect item, please contact us promptly.
    • We will arrange for the return of the incorrect item and send you the correct one. Return shipping costs for incorrect items will be covered by MBD Food.

Refunds:

  1. Refund Eligibility:
    • Refunds are processed for damaged, defective, or incorrect items.
    • To be eligible for a refund, you must notify us within [insert number of days] days of receiving the product.
  2. Refund Process:
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • If your refund is approved, it will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.
  3. Non-Refundable Items:
    • Certain items, such as perishable goods, are non-refundable.

How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact Us:
    • Email us at mbdfoodltd@gmail.com or call us at 01742307142 to inform us of the issue and request a return.
  2. Provide Information:
    • Please provide your order number, details of the issue, and any supporting images if applicable.
  3. Return Instructions:
    • We will provide you with instructions on how to return the item.

Contact Us:

If you have any questions or concerns about our Return & Refund Policy, please contact us at:

Changes to the Policy:

MBD Food reserves the right to update or modify this Return & Refund Policy at any time. Please check our website for the latest version.

Thank you for choosing MBD Food. We appreciate your trust in our commitment to delivering high-quality products and exceptional service.

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